Payment and Delivery

We hope that you have a great experience while browsing our website. Our website is open 24 hours a day, 7 days a week, whenever you need to place your order. We process and ship all orders during our office hours which are Monday to Friday, 9am to 5pm.

Payment

We propose the following payment methods :

• Postfinance : Paying with your PostFinance Card or via e-finance from PostFinance is a secure, reliable payment method for your online purchases. Your payment is processed through the PostFinance payment service on our behalf. Thus, we do not hold any payment or card data on our systems. For more information about the security and online payment please go to: https://www.postfinance.ch/onlineshopping

• TWINT

• Credit Card : We accept Visa and MasterCard credit cards. The security of the transactions are guaranteed by Verified by Visa and MasterCard SecureCode. We do not hold any payment or card data on our systems.

• Paypal: We accept payment by Paypal which accepts all major debit and credit cards. You do not need a Paypal account to make a purchase. We do not hold any payment or card data on our systems. For more information, please visit: www.paypal.com

• Online bank transfer or in-payments at the counter (Swiss Post Office or major banks): You can also pay for your order through a bank transfer or at the counter, but please note that you should pay within 3 days of placing your order and please make sure to use the number of your order in the “communications” area. If the period of 3 working days is exceeded, we cannot guarantee the availability of the selected articles.

Account holder: Tissu & Co – Mercerie Olivera Mendez

Account number: 14-227187-5

IBAN: CH87 0900 0000 1422 7187 5

IMPORTANT: Tissu & Co will only validate orders after having received the confirmation of the successful transfer of the totality of the order amount.

We do not ship orders against invoice and do not accept checks.

Tissu & Co reserves the right to refuse or cancel any order of a client in the event of insolvency; as well as in the case of previous non-payment or litigation over payment of a previous order.

Delivery

We process the delivery of all orders at the shortest delays possible once we have received your payment. 

All orders are delivered by the Swiss Post in second class “B Mail” service, at the address indicated at checkout. Please note that Tissu & Co cannot be held responsible for delivery delays because of errors or disruptions due to our suppliers. In the event of partial deliveries, you will only pay once for the delivery and there will be no additional cost to you. 

• Delivery in Switzerland:

All orders are delivered by the Swiss Post in second class “B Mail” service at the address you indicated at checkout. The delivery times vary between 2-3 working days.

Here are the estimated prices. Please use this information as a guide. The actual delivery costs are calculated automatically once you enter the delivery address within the checkout process:

Store pick up: You can collect any order placed on our webshop at our showroom located at Avenue de la Gare 18 - 1180 Rolle. Please click here for more information about our business hours. Please contact us if you will not be able to pick up order within 15 days or if you have selected this delivery by mistake when placing your order.

• International Delivery:

All orders are delivered by the Swiss Post in ECONOMY International service.

Please note that there is NO tracking available for this service. Should you wish to be able to track your package, please contact us before placing your order so we can give you a quote.

For international orders, please note that you are responsible for eventual importing duties or taxes.

Here are the estimated prices which vary between regions. Please use this information as a guide. The actual delivery costs are calculated automatically once you enter the delivery address within the checkout process.

Delivery in Europe*:

All orders are delivered by the Swiss Post in ECONOMY International service. The delivery times vary between 4-10 working days.

* Europe: Austria, Belgium, Denmark, Germany, Finland, France, Great Britain and Northern Ireland, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden

**If you wish to track your package, please contact us before placing your order so we can give you a quote

Delivery in North America (Canada, US):

All orders are delivered by the Swiss Post in ECONOMY International service. The delivery times vary between 7-15 working days.

*If you wish to track your package, please contact us before placing your order so we can give you a quote

Rest of the World:

Please contact us to make sure your country is serviced and to give you the best quote possible.

Please read the Terms & Conditions for more information and before placing your order.